Privacy policy

Zenframe Privacy Policy
Last updated: 13/12/25

Zenframe operates this website, online store, Zenframe devices, and the Zenframe mobile application (together, the “Services”) to provide you with a curated family-organising and shopping experience. Zenframe is a product of Storied Technologies Pty Ltd (“Zenframe”, “we”, “us”, or “our”).

Our online store is powered by Shopify, which enables us to provide e-commerce functionality. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit, use, or make a purchase through the Services, use a Zenframe device or app, or otherwise communicate with us.

If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy governs the collection, use, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. What Is Personal Information

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. This includes information defined as “personal data” under the Privacy Act 1988 (Cth) (Australia), GDPR, CCPA, and other applicable laws.

It does not include information that has been anonymised or de-identified.

2. Personal Information We Collect

Depending on how you interact with Zenframe, we may collect the following categories of personal information:

a. Contact Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b. Account & Profile Information

  • Account login details (email, authentication method)
  • Admin and family profile names
  • Preferences, settings, and household profiles created on the device or app

c. Transaction & Payment Information

  • Order details, purchase history, returns and exchanges
  • Payment method details (processed securely by Shopify and payment providers — we do not store full card numbers)

d. Device & Technical Information

  • Device identifiers
  • IP address
  • App version, operating system, and device type
  • Network and connectivity information

e. Usage Information

  • Interactions with the website, app, and Zenframe device
  • Features used, screens viewed, and time spent
  • Diagnostic and performance data

f. Calendar & Content Data

  • Calendar event metadata synced from third-party providers (e.g. Google, Apple, Microsoft)
  • Photos and content you choose to upload to the Zenframe app or device

g. Communications

  • Support enquiries, emails, feedback, and other communications with us

3. Sources of Personal Information

We collect personal information from:

  • You directly, when you create an account, place an order, use a Zenframe device, upload content, or contact support
  • Automatically, through cookies, SDKs, and similar technologies when you use our Services
  • Service providers, such as Shopify, cloud hosting providers, analytics tools, and calendar integration partners
  • Third-party platforms, where you choose to connect your account (e.g. Google, Apple, Microsoft)

4. How We Use Your Personal Information

We use personal information to:

Provide and Improve the Services

  • Process purchases and payments
  • Deliver and support Zenframe devices and apps
  • Enable calendar syncing, profiles, and household features
  • Personalise your experience and remember preferences

Operate the Zenframe App and Device

  • Enable account authentication and Admin controls
  • Display calendars, photos, tasks, and profiles
  • Sync data between devices and mobile apps

Marketing & Communications

  • Send service-related messages
  • Provide updates, offers, and promotions if you opt in (you can opt out at any time)

Security & Fraud Prevention

  • Authenticate accounts
  • Detect and prevent fraud, misuse, or security incidents

Legal & Compliance

  • Meet legal obligations
  • Enforce our Terms and policies
  • Respond to lawful requests from authorities

5. Cookies & Tracking Technologies

We use cookies, SDKs, and similar technologies to:

  • Enable core functionality
  • Remember preferences
  • Analyse usage and improve performance
  • Deliver relevant advertising (where permitted)

You can manage cookies through your browser or device settings. Disabling cookies may affect functionality. For more information, see our Cookies Policy in your user manual.

6. How We Share Personal Information

We may disclose personal information to:

  • Shopify, payment processors, and fulfilment partners
  • Service providers (hosting, analytics, customer support, cloud storage)
  • Calendar and authentication providers you choose to connect
  • Marketing partners, where permitted by law and your preferences
  • Legal or regulatory authorities, when required

We do not sell personal information.

7. Relationship With Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide and improve its services. Shopify may process information outside your country of residence.

To learn more, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

8. Children’s Privacy

Zenframe is designed for use by families, but accounts must be created by adults. We do not knowingly collect personal information directly from children without parental involvement.

If you believe a child’s personal information has been provided without appropriate consent, please contact us and we will take appropriate action.

9. International Data Transfers

Your information may be stored or processed outside your country, including in Australia, the United States, and other regions. Where required, we rely on approved safeguards such as Standard Contractual Clauses.

10. Security & Retention

We use reasonable technical and organisational safeguards to protect personal information. No system is completely secure.

We retain personal information only as long as necessary to:

  • Provide the Services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

11. Your Rights

Depending on your location, you may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Receive a copy (data portability)
  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and app with an updated “Last updated” date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information:

Email: admin@storiedtechnologies.com