Shipping policy
This Shipping Policy applies to all orders placed with Storied Technologies PTY LTD (“Zenframe”, “we”, “us”, or “our”) through our website or Shopify store.
1. Shipping Locations
We currently ship to addresses within Australia.
2. Order Processing
Orders are processed within a reasonable timeframe after payment has been confirmed.
Processing times may vary during peak periods, product launches, or promotional events.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Delivery Times
Delivery times are estimates only and are provided at checkout where available.
Shipping times may vary due to:
- Carrier delays
- Weather events
- Customs processing (for international orders)
- Supply chain or logistics disruptions
We are not responsible for delivery delays outside our control.
4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery location
- Order size and weight
- Selected shipping method
Shipping costs are non-refundable except where required under Australian Consumer Law.
5. Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
It is your responsibility to monitor delivery progress using the provided tracking details.
6. Delivery Address Accuracy
You are responsible for providing accurate and complete delivery details at checkout.
We are not responsible for:
- Orders delivered to an incorrect address supplied by the customer
- Delays or losses caused by incomplete or incorrect address information
Additional shipping fees may apply if an order must be re-shipped.
7. Authority to Leave
Some deliveries may be made with authority to leave depending on the carrier.
Once an order is marked as delivered by the carrier, responsibility for the order passes to you.
8. Risk and Title
Risk in the goods passes to you upon delivery to the nominated address.
Title to the goods passes to you once full payment has been received.
9. Damaged or Lost Shipments
If your order arrives damaged or appears to have been lost in transit:
- Contact us as soon as possible at help@zenframe.com.au
- Provide your order number and photos where applicable
Claims will be assessed in accordance with Australian Consumer Law and carrier policies.
10. International Shipping
For international orders, you may be responsible for:
- Customs duties
- Import taxes
- Clearance fees
These charges are not included in the product price or shipping fee unless stated otherwise.
11. Contact Us
If you have any questions about shipping, contact: